I am charged a $250 deposit.  What is this for and when will I receive a credit?

This deposit is for the equipment and service.  The deposit will be credited when the equipment is received in good working condition and 2 months of carrier bills are available.  This take a minimum of 60 days and our rental agreement provides up to 90 days for final invoicing.  You final invoice will be netted against your deposit with any additional charges or credits posted to the credit card provided.  

Is it possible for me to receive the phone number in advance so I may forward calls from another number to the phone?

Yes.  We provide you the USA phone number via email the day we ship the phone so you may forward calls from landlines, other cell phones, even international phones (if allowed by your carrier).  You will specify the shipping method on the on-line order form - either 2nd business day for $10 or next business day for $20.

Am I charged more for incoming calls even from another country?

You are charged the same rate for incoming and outgoing calls regardless of where the calls originate per the USA standard.  If you forward calls from outside the US to the phone, you will be billed for any long distance to the USA, and by Tech-Go for the wireless minutes at your selected airtime rate.

What are the per minute rates?

Rates vary from $.50 a minute to $1.25 a minute depending on the plan you choose from our  on-line order form.  Rates are for incoming calls from anywhere and outgoing to anywhere in the USA.  This is different than the standard overseas where the caller pays extra to call cell phones and the cell phone holder pay little or nothing to receive calls.  Phone may be used anywhere in the USA (where there is coverage) with no additional roaming fees.  Our phones have the best coverage available with good digital coverage in large cities and analog service in most rural areas (excluding Sprint).

Is voicemail included?

Yes, you are provided voicemail with the access code.  This allows you to check message and even change your greeting.

Can I make international calls on the phone?

Yes.  Tech-Go can provide a phone with international calling enabled.  Our Basic International is a prepaid service with a default $25 loaded on the phone.  This protects you if the phone is lost or stolen since the thief cannot make hundreds of dollars in international calls. You can check out our international rates by clicking here.  These rates are in addition to the wireless rate you select.  You may request additional usage on the on-line order form or by notifying Tech-Go (allow 1 day for processing).  

Tech-Go also offers a Deluxe International Long Distance that does not require balance monitoring, but has additional deposits and costs more.  See the on-line order form for more details.

You may also use an international calling card that allows you to dial a USA phone number and then enter your international number.  

How do you handle shipping?

Phone is delivered to you within the USA along with a return box.  Phone can be shipped anywhere in the USA where someone can sign for it.  Most customers have Tech-Go ship to their hotel or business and notify the receiving location to expect the Fedex shipment.  Customer chooses shipping method on the on-line order form (2nd business day or next business day) and pays for shipping both ways.  Rental period starts day after shipment through day received back in our warehouse.  When you are ready to return, you simply contact Fedex to pick up or drop in any Fedex drop-box (keep the top copy of the shipping label for your records).

If you desire delivery to a hotel, we recommend you contact the hotel in advance to notify them of the delivery since many hotels do not properly deliver shipments to guests without prior notification from guests.

Shipping to airports is not possible since someone must be there to sign for over a period of time.  However, shipping to a Fedex hub is possible (they are usually within 5 miles of major airports) and you can pick up with photo ID.

Why do you ship the phone?